Privacy Policy


TrustlyPay Financial Technology Private Limited (“TrustlyPay”, “we”, “our”, “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information.

Information We Collect

  • Personal Information: Name, email, phone number, address, date of birth, PAN, Aadhaar number, GSTIN.
  • Financial Information: Bank account details, transaction history, settlement information.
  • Technical Data: IP address, device identifiers, browser type, location data, and cookies.
  • Service Usage Data: Transaction records, payment preferences, dispute history.

How We Use Your Information

  • Provide mATM, UPI, payment gateway, insurance, and taxation services.
  • Process payments, settlements, and refunds.
  • Verify identity and perform KYC.
  • Comply with RBI, NPCI, UIDAI, IRDAI, GST, and IT regulations.
  • Improve our products and services.
  • Provide customer support and dispute resolution.
  • Send service-related communications.

Data Storage & Security

  • We use encryption, firewalls, and secure data centers.
  • Access to personal data is restricted to authorized employees and partners.

Sharing of Information

  • Banking partners, payment networks (NPCI, Visa, Mastercard), and UIDAI for transaction processing.
  • IRDAI-licensed insurance partners for policy issuance.
  • Registered tax practitioners for taxation services.
  • Regulatory bodies as required by law.
  • Service providers for technical, customer support, or analytics purposes.

Data Retention

We retain your data as long as required by law or for legitimate business purposes. Transaction data is retained for at least 8 years as per RBI and UIDAI norms.

Your Rights

  • Access your personal data.
  • Correct inaccuracies.
  • Withdraw consent (where applicable).
  • Request deletion (subject to legal retention requirements).

Cookies

We use cookies to improve website performance and analyze usage. You may disable cookies in your browser settings.

Changes to Policy

We may update this policy from time to time. Updated versions will be posted on our website.

Contact Us

Email: info@trustlypay.com
Phone: +91-8247648184
Address: Plot No 4/2, Sector 1, Madhapur, HUDA Techno Enclave, HITEC City, Hyderabad, Telangana - 500081