Refund & Cancellation Policy

General

TrustlyPay Financial Technology Private Limited (“TrustlyPay”) offers digital financial services. Refund and cancellation requests are handled as per the nature of the service.

mATM Transactions

• mATM transactions are irreversible once processed.
• In case of failed transactions with debited amount, the refund will be processed as per the issuing bank’s and NPCI’s timelines (usually 5–7 working days).

UPI & Payment Gateway Transactions

• Refunds for failed or duplicate transactions will be initiated within T+1 working days and credited within 5–7 working days by the bank.
• For disputes, chargebacks will be handled according to NPCI/Bank guidelines.

Taxation Services

• Fees once paid for GST/ITR filing are non-refundable once the filing process has been initiated.
• If services cannot be delivered due to our fault, we will issue a full refund within 7 working days.

Insurance Services

• Insurance premiums once paid are non-refundable, except as per the “Free Look Period” guidelines of the respective insurance provider and IRDAI norms.
• Refunds, if applicable, will be processed by the insurance company directly.

Cancellation Requests

• mATM: Not applicable after transaction initiation.
• Payment Gateway: Cancellations are only possible before payment is processed.
• Taxation & Insurance: Can be canceled before processing/issuance starts.

Contact for Refunds

Email: info@trustlypay.com
Phone: +91-8247648184
Refund timelines are subject to bank/partner network policies.

Governing Law

This policy is governed by the laws of India. Disputes will be subject to the exclusive jurisdiction of the courts of respective city and state.